How can we help?
Reach out directly or browse the answers below.
Contact us by email
support@holyshot.appFrequently asked questions
How do I delete my account?
Open the app, go to Profile → Delete account, and confirm. This permanently removes your food logs, photos, and profile data from our servers.
How can I change my nutrition goals?
You can update your goals at any time from the Profile tab in the app. Adjust your calorie target and macronutrient preferences to match your current plan.
The app doesn't recognize a barcode. What should I do?
Barcode recognition works best in good lighting with the full label in frame. If the product is still not found, you can describe it with text or take a photo of the packaging for AI analysis.
Are the nutrition estimates accurate?
Our AI estimates calories and macros based on the photo or description you provide. They are useful for everyday tracking but are not a substitute for professional nutritional analysis or medical advice.
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